Refund policy
BigBoy Paws – Refund Policy
Last Updated: 04/25/2026
1. Returns
We want you to be satisfied with your purchase from BigBoy Paws. If you are not happy with your order, you may request a return under the conditions below.
To be eligible for a return:
● Item must be unused and in the same condition received
● Item must be in original packaging
● Return request must be made within 15 days of delivery
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2. Non-Returnable Items
We do not accept returns on:
● Final sale items
● Items that have been used, washed, or damaged by the customer
● Custom or personalized products (if added in the future)
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3. Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved:
● Refunds will be issued to your original payment method
● Processing time is typically 5–10 business days, depending on your bank or payment provider
Shipping costs are non-refundable unless the return is due to our mistake (wrong item or defective product).
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4. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item:
● Contact us within 48–72 hours of delivery
● Include photos of the item and packaging
● We will replace the item or issue a full refund at no cost to you
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5. Exchanges
We only replace items if they are defective or damaged.
For exchanges, contact us at: [your email here]
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6. Return Shipping
Customers are responsible for return shipping costs unless the issue was caused by us (wrong or defective item).
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
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7. Order Cancellations
Orders may only be canceled within 1–2 hours of purchase, before processing or shipping begins.
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8. Contact Information
For questions about refunds or returns, contact:
Email: PawsBigBoy@Gmail.com
Business: BigBoy Paws